Training
TRAINING
Effective training programs don’t just bring knowledge. They present the knowledge in a way that brings understanding and practical application.
Understanding information in a way that is meaningful to the trainees, leaving them motivated and empowered to implement and use knowledge gained.
Our strategy towards training is based on the outcome required. It involves a GAP Analysis and is personalised according to your needs.
Training Programs:
- MANAGEMENT AND LEADERSHIP
- CONFLICT MANAGEMENT
- BUSINESS COMMUNICATION
- BUSINESS ETTIQUETTE
- TIME MANAGEMENT AND PLANNING
- GOAL SETTING
- CREDIT MANAGEMENT
- TEAM BUILDING AND STAFF CARE DAY PACKAGES
LEADERSHIP
LEADERSHIP
Who should attend:
Any persons holding a position of customer management, any person aspiring to leadership or management positions; team leaders, and all levels of management. This is also suitable for small to medium sized business owners.
Purpose of the course:
To bring an understanding of what the 4 basic functions of management are, and how they can be practically implemented to create a thriving environment for the business, and to give managers of all levels the skillset of leadership, which will enable a management style of influence, collaboration, and respect, resulting in a motivated, productive and collaborative workforce.
Course duration:
- 7 consecutive weeks for 2 hours a session.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- The 4 basic Functions of Management: Planning, Organising, Leading and Controlling
- Difference between a Manager and a Leader-Manager
- Motivational theories and their implementation
- Effective Communication (Including Business communication) Part 1 to 3
- Effective Planning and Time Management
- Business Etiquette
Price:
Virtual training and manual: R4,200 per person
Inhouse Training and manual: R4,400 per person plus travel fee
Who should attend:
This skill set is a requirement for any person who has a role to play in the business environment, irrespective of their role or responsibilities.
Purpose of the course:
To bring an understanding of what conflict is and what causes it, and to impart skills that will enable one to use conflict to build better relationships and trust, resulting in a happier and more productive environment.
Course duration:
- One day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- Understanding the phycology of conflict and why it is to be embraced.
- The various Types of conflict
- The various Styles of Handling Conflict
- Prevention is better than Cure – Minimizing Conflict
- How to deal with your own emotions before engaging in conflict management
- Practical Steps to follow when dealing with conflict.
Price:
Virtual training and manual: R1,900 per person.
Inhouse Training and manual: R2,000 per person plus travel fee
Hosted workshops include lunch and refreshments R2,200 per person.
Who should attend:
This skill set is a requirement for any person who is entering or has a role to play in the business environment, who interacts with internal and or external customers.
Purpose of the course:
To bring excellence and professionalism to all forms of business communication, resulting in clearer communication and better service delivery.
Course duration:
- Half-day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- Body Language
- Telephone and WhatsApp etiquette
- E-mail etiquette
- Meeting Etiquette
- Outside the workplace
- Customer visiting or entertaining.
Price:
Virtual training and manual: R1,400 per person.
Inhouse Training and manual: R1,500 per person plus travel fee
Hosted workshops include refreshments R1,600 per person.
Who should attend:
This skill set is a requirement for any person who is entering or has a role to play in the business environment, who interacts with internal and or external customers.
Purpose of the course:
To bring excellence and professionalism to the business, creating an environment where “Business Culture” is understood resulting in reduced conflict that stems from personal cultures and instead cultivates team spirit and productivity.
Course duration:
- Half-day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- What is Business Etiquette
- Good manners in the business environment
- Leadership behaviours
- Dressing for success
Price:
Virtual training and manual: R1,400 per person.
Inhouse Training and manual: R1,500 per person plus travel fee
Hosted workshops include refreshments R1,600 per person.
Course duration:
- One day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Price:
Virtual training and manual: R1,900 per person
Inhouse Training and manual: R2,000 per person plus travel fee
Hosted workshops include lunch and refreshments R2,200 per person
GOAL SETTING
Who should attend:
This skill set is a requirement for any person who is entering or has a role to play in the business environment.
Course duration:
- One day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- The phycology behind setting goals
- Establishing what goals to set
- Creating a visual representation of your goals
- Creating strategies and timelines for the goals
- Measuring achievements
- When and how to re-evaluate goals
Price:
Virtual training and manual: R1,900 per person
Inhouse Training and manual: R2,000 per person plus travel fee
Hosted workshops include lunch and refreshments R2,200 per person
Who should attend:
Any person aspiring to create a career in Credit Management; junior to mid-level credit controllers or debtors’ clerks, and sales representatives who work with a credit department. This is also suitable for small to medium sized business owners.
Purpose of the course:
To bring an understanding of the purpose and benefit of Credit to a business; an overall of the 3 basic functions of credit management, and an overview of how they can be practically implemented to create a balance between Turnover and Cash Flow.
Course duration:
- Two-day course.
- A Manual with worksheet pages is provided.
- Training provided in person or virtually.
- A certificate of attendance is issued at the end of the course.
Course Modules:
- What is Credit?
- Benefits and Dangers of Credit to a business
- The 3 main functions of a credit department: New accounts; Collections and Management of Credit facilities
- Overview of the Administration of the Credit Department, including the Credit Policy
- Collaboration between the Credit department and the rest of the business
- Steps to becoming a Leader in the Credit Industry
Price:
Virtual training and manual: R4,500 per person
Inhouse Training and manual: R4,600 per person plus travel fee
Hosted workshops include lunch and refreshments R4,900 per person
Purpose of the course:
When tensions are high between teams, or where a team is simply tired or demotivated, a team building experience, or a staff care day can bring members refreshment, new perspectives, collaboration, and open communication that is not always a possibility in a business setting. Such an experience can increase motivation, positivity, and productivity.
Course duration and modules:
The type of team building exercise, or care day experience provided must be designed around the specific need of your team.
Please contact us for a telephonic consultation, where we will put together a specific program that will bring results unique to your requirements.
Price:
This will be determined according to the requirements.