Credit is more than protection.
It is a decision point.
Explore Restore CCT's video insights and perspectives on credit risk management, leadership, judgement and the commercial decisions that shape business outcomes.
Strategic thinking for better credit decisions.
These videos provide practical perspectives designed to strengthen judgement, improve financial clarity and position credit as a strategic discipline.
Where Cash Flow Leaks Hide in Sales and Marketing
In this discussion, we explore how cash flow leaks can begin long before an invoice is issued. Many SMEs focus on increasing sales and improving product quality, yet overlook the impact that Marketing, Sales, Credit, Operations, and Leadership decisions have on cash flow and long-term sustainability.We examine why cash flow is not solely a finance responsibility, but a business-wide responsibility that affects turnover, profit, and sustainability. When departments operate in silos, cash becomes trapped, opportunities are missed, and business performance suffers.Cash Flow. Controlled.
Leadership sets the direction. Management makes it real.
I want to ask you something that might be uncomfortable. Because the answer could be costing your business money. When last did you sit down with your team and actually manage them? Not to motivate them. Not to celebrate a win. Not to share a vision. But to ensure expectations are clear, outcomes are being achieved, and people understand where they are succeeding, and where they need to improve.
Restore CCT Credit Clarity Forum | Where Cash Flow Leaks
Many organisations view cash flow as a Credit or Finance responsibility. This discussion examines a broader perspective: cash flow is a business system outcome influenced by decisions made across Marketing, Sales, Operations, Purchasing, Finance and Credit.
Topics discussed include:
• Common causes of cash flow leaks
• The connection between business processes and cash generation
• The role of different departments in protecting cash flow
• Systems thinking and organisational alignment
• Practical insights shared by attendees
A different take on work place communication
Your Customer's biggest frustration.And your Credit team's biggest embarrassment.
A large value invoice remains unpaid.
Credit sends the customer a copy with a request for payment.
It is ignored.
Credit leaves a telephonic message requesting payment.
It is ignored.
Credit sends another email advising that the account has been flagged for suspension.
The Magic of Credit Control - What excellence look like.
Today I'm delighted to welcome Mark Harrison. Mark has spent more than 45 years helping organisations improve credit management, including over two decades in multinational shared service environments. Mark Holds a BA (Hons) Degree in Credit Management from the University of West London, and through Callisto Grand, he's helped develop hundreds of credit professionals and has become a passionate advocate for recognising Credit Management as a strategic business profession. Today we're going to explore what excellence in credit really looks like—and why education, curiosity and commercial thinking matter more than ever.
Live Networking Session on the magic of Credit Control
Listen to the live discussion based on the Interview with Mark Harrison
Clarity. Choice. Trust.
Restore CCT exists to reposition credit as a strategic discipline — developing leaders, strengthening judgement and embedding financial clarity into commercial decisions.
Clarity
Seeing risk and opportunity clearly, so decisions are grounded in reality, not assumption.
Choice
Enabling deliberate decisions that balance growth with financial discipline and risk awareness.
Trust
Building credibility through consistency, protecting revenue while enabling long-term relationships.
Start a strategic conversation.
If you're looking to strengthen how credit risk management supports your business, let's explore what greater clarity could mean for your organisation.
Contact Restore CCT